Saturday, September 1, 2007
A LIFE OF CUSTOMER SERVICE REPRESENTATIVE
9:29 PM | Posted by
BEAN'S |
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This is a diary of a person all customer service representative(CSR).As you know the main thing that very important as a customer service is satisfaction.As a CSR we have to satisfy our customer,we have to satisfy our self and also we have to satisfy our company.
For me as a CSR i have been through a lot of things to give the best effort to my job.It is easy for me to satisfy what customer need.Customer only wants to talk with you...customer only want you to settle their problem.Even how hard their problem,we just talk and talk with confidence and we can make things went easy and even we can't settle the problem just talk and customer will satisfy with you.
One another thing to satisfy is to satisfy your own self.its a bit hard because you have to do all the same and everyday.you have to settle the same problem and it will goes around all the day as a CSR.You can get satisfy if you can settle customer problem.You can get a satisfaction if you get better salary.So dull and boring...All the same thing.But sometimes i can't hardly think that why people still face the internet connection problem.Everyday the same caller call you and tell you the same problem but at the moment they can settle it by theirselves.So what the hack...
And the last thing and i very hard to get is to satisfy your company.Yes it is true we have to impress our company to get better salary.but what the hack if they keep on changing the procedure every week and if the boss is crazy they will change the procedures everyday....What the hack...If we were a proggramable robot they can simply program us but we are just a normal human.They just simply added new procedure for us to do.Never think about us. They want us to give the best effort but they didn't think that what they have done is very stupid.How can we fullfill the company satisfaction.its nonsence.What they know is adding knew procedures and also reduce our money.
They should make a better service but not a stupid procedure.
So how can we satisfy what we have to give our effort.If the way still like this...Maybe we can get satisfaction only for a short term of time.And for time to time the satisfacion will fade away because of the company and all the $%^%$*& procedure.
For me as a CSR i have been through a lot of things to give the best effort to my job.It is easy for me to satisfy what customer need.Customer only wants to talk with you...customer only want you to settle their problem.Even how hard their problem,we just talk and talk with confidence and we can make things went easy and even we can't settle the problem just talk and customer will satisfy with you.
One another thing to satisfy is to satisfy your own self.its a bit hard because you have to do all the same and everyday.you have to settle the same problem and it will goes around all the day as a CSR.You can get satisfy if you can settle customer problem.You can get a satisfaction if you get better salary.So dull and boring...All the same thing.But sometimes i can't hardly think that why people still face the internet connection problem.Everyday the same caller call you and tell you the same problem but at the moment they can settle it by theirselves.So what the hack...
And the last thing and i very hard to get is to satisfy your company.Yes it is true we have to impress our company to get better salary.but what the hack if they keep on changing the procedure every week and if the boss is crazy they will change the procedures everyday....What the hack...If we were a proggramable robot they can simply program us but we are just a normal human.They just simply added new procedure for us to do.Never think about us. They want us to give the best effort but they didn't think that what they have done is very stupid.How can we fullfill the company satisfaction.its nonsence.What they know is adding knew procedures and also reduce our money.
They should make a better service but not a stupid procedure.
So how can we satisfy what we have to give our effort.If the way still like this...Maybe we can get satisfaction only for a short term of time.And for time to time the satisfacion will fade away because of the company and all the $%^%$*& procedure.
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